Matrix Support

Mobile - Troubleshooting - iPhone Safari

If you are unable to access Matrix on your mobile phone, this can be due to many different reasons. When you are unable to access Matrix, please follow the troubleshooting steps below which may be needed to resolve the issues.

Troubleshooting Steps:

  1. Delete Matrix Shortcut on your Home Screen.
  2. Close all apps on your phone.
  3. Clear your Cache and Remove all Browser History by tabbing Setting > Safari >Clear History and Website Data.
  4. Allow Cookies by tabbing Setting > Safari > Block All Cookies > Set to Off.
  5. Allow Pop Ups by tabbing Setting > Safari > Block Pop-ups > Set to Off.
  6. Set Passwords and Autofill to Yes by tabbing Setting > Safari > AutoFill > Names and Passwords > Set to Yes.
  7. Reboot your phone by turning it off then back on again.
  8. Tap Safari and type in your full company Matrix URL [].
  9. Please enter your email and password on the login page. Then click Submit.

Note: Due to Iphone updates, there may be some slight differences in the following selections.

Keywords:  Smartphone, iphone, mobile, Safari, troubleshooting

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